Shipping Policy

Planet Herbs Lifesciences ships its products to almost all parts of India. Orders placed will be shipped within 24-48* hrs. We ship on all days except Sunday and National Holidays.

Shipping Charges: We offer free shipping on all prepaid orders above Rs.99. Charges applicable for COD orders.

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products may take 5-7 days depending on location. 

Planet Herbs Lifesciences ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Planet Herbs Lifesciences is not liable and would request its users to cooperate as Planet Herbs Lifesciences continuously tries to nought such instances. Also, Planet Herbs Lifesciences reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.

Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted. 

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 48hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

Return & Refund Policy

Return Policy

At planet-herbs.com, it is our constant endeavor to provide our customers with the best products at the best prices.

To initiate a return, please contact our customer care at +91 – 7302948881 or alternatively visit the store where you have received the products from. Our customer care team will note down your request and help you with the return process. In case of a store, our store employee will be able to help you directly with the return process.

When returning the products please place them in a secure, solid package and seal the box securely, so as to avoid any loss or damage during transit, and ship to the following address:

Planet Herbs Lifesciences Pvt. Ltd.
B-4, Sara Industrial Estate, Selaqui  – 248197
Dehradun, Uttrakhand, India

Please see below the condition under which returns are applicable:

In case the order received is the incorrect or product is missing

Sharing an unboxing video along with clear images of the package and label is mandatory within 24–48 hours of delivery for processing the complaint and resolution.

Full Refunds Possible If:

• You received a defective item;
• You have recieved less items, in accordance to your order;
• The ordered item (s) is lost or damaged during transit;
• The ordered item (s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

Partial Refund If:

• Paid orders are returned back due to failed delivery, relating to incorrect address, contact number or customer non-responsive at the time of delivery attempts

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

Refunds Incase of a Failed Delivery (Paid Orders):