At planet-herbs.com, it is our constant endeavor to provide our customers with the best products at the best prices. If for some reason, you are not satisfied with your purchase, you may return it in its original condition within 15 days from the date of delivery or pick up for a refund or exchange.

To initiate a return, please contact our customer care at +91 – 73029 48881 or alternatively visit the store where you have received the products from. Our customer care team will note down your request and help you with the return process. In case of a store, our store employee will be able to help you directly with the return process.

When returning the products please place them in a secure, solid package and seal the box securely, so as to avoid any loss or damage during transit, and ship to the following address:

Planet Herbs Lifesciences Pvt. Ltd.
B-4, Sara Industrial Estate, Selaqui  – 248197
Dehradun, Uttrakhand, India

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated within 2 days on receipt of the product. We urge you not to accept a product in this case.

Full Refunds Possible If:

You received a defective item;

The ordered item (s) is lost or damaged during transit;

The ordered item (s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

Partial Refund If:

Paid orders are returned back due to failed delivery, relating to incorrect address, contact number or customer non-responsive at the time of delivery attempts

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

Refunds Incase of a Failed Delivery (Paid Orders):

Incase a paid order is returned due to failed delivery (wrong address, wrong phone number, customer non-responsive), refund will be initiated after deducting Rs.79 shipping charge.