Is Cash on Delivery (COD) available?

Yes, COD is available on every product across India.

When will I receive my order and are there delivery charges?

Orders placed will be shipped within 24-48* hrs. Expect delivery within 4–5 working days of dispatching the order, and in remote areas it may take 7–8 days.

Delivery on COD orders below ₹200 is ₹99; FREE Delivery on prepaid order above ₹200; Delivery on prepaid orders below ₹200 is ₹49;

Planet Herbs Lifesciences ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Planet Herbs Lifesciences is not liable and would request its users to cooperate as Planet Herbs Lifesciences continuously tries to nought such instances. Also, Planet Herbs Lifesciences reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.

Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted. 

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 48hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

Can I cancel my order?

Yes, you can cancel orders within 24 hours of placement via your account dashboard or by contacting customer support. After initiation of shipping, cancellation may not be possible. This policy aligns with Planet Herbs Lifesciences's cancellation process. 

Who do I contact for order-related queries or complaints?

You can reach our support team via:

Email - [email protected]

WhatsApp - (+91) 74518 16688

Phone - (+91) 73029 48881

You can also reach out to us on our Instagram and Facebook Page.

Are there any age or health usage restrictions?

Our Ayurvedic oils and supplements are formulated for all age groups. However, if you're pregnant, nursing, have specific medical conditions, or are on medication, we recommend consulting a healthcare provider before use.

Do I need an account to place an order?

No, creating an account is not mandatory. You can checkout as a guest. However, if you register, you can track your orders, manage cancellations or exchanges, and save addresses for faster future checkout. 

How can I track my order?

Your order tracking ID is shared with you on your registered email ID. You can track your order on


https://www.shiprocket.in/shipment-tracking/

How do refunds work? How long does it take to receive my money?

Refunds will be addressed to only if the order is within 24 working hours. Once the refund is initiated, it will reflect in your account statement within 7–10 working days.

How is product quality ensured? Are ingredients tested for purity?

Our products are manufactured in GMP‑certified facilities and undergo batch‑testing for potency, purity, microbial levels, and heavy metals. We are AYUSH India and FSSAI certified.

Are your products vegetarian and safe?

All products are 100% herbal, vegetarian, cruelty‑free and safe.

Can I use the product daily?

Yes, Planet Herbs Lifesciences products are made of natural and botanical herbs so, they can be used on regular basis.

Is it safe for all age groups?

Yes, PHL products are beneficial for all age group.

Are Planet Herbs products Ayurvedic or chemical-based?

All PHL products are based on Ayurvedic principles and made with natural herbal ingredients. No harmful chemicals or parabens are used.

Do I need to consult a doctor before using these products?

All our products are made using safe herbal formulations. However, if you are pregnant, nursing, or under any medication, it’s best to consult your physician before use.

Are your supplements FSSAI certified?

Yes, all PHL products are manufactured in FSSAI-approved facilities following strict quality standards.